Customer Success Associate
Core
Serve as the primary point of contact for customer inquiries, manage the order lifecycle from initiation to fulfillment, and collaborate with internal teams to resolve complex issues.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment processes
Domain
Software / GIS technology
Deliverable
client delivery
Required skills
Effective communication, prioritization, multi-tasking, research skills, Microsoft Office Suite proficiency, ability to learn new software quickly
Preferred skills
SAP knowledge, Salesforce knowledge, Microsoft Excel proficiency, Bachelor's in business or related field, typing speed of 35 wpm
Responsibilities
Deliver exceptional customer experiences, own the order lifecycle, collaborate across teams, drive operational excellence, champion continuous learning
Seniority
Entry-level to Junior