Customer Service Representative
Core
Primary internal contact for customers, responsible for resolving inquiries, processing orders, and ensuring customer satisfaction in the food ingredients industry.
Role type
Customer Service Specialist
Builds
Order fulfillment and customer support for bakery, pastry, and gelato ingredient manufacturers
Domain
Food & Beverage / Semi-finished ingredients
Deliverable
client delivery
Required skills
Order processing, ERP system usage, Excel proficiency, issue resolution, data record maintenance, cross-functional collaboration, KPI reporting
Preferred skills
Empathy, multi-tasking, problem-solving, relationship building
Technologies
ERP systems, Excel
Responsibilities
Respond to customer inquiries and resolve concerns; Process orders, track shipments, and handle returns; Maintain accurate records of customer interactions; Collaborate with Sales, Plant, QA, and Logistics teams; Prepare report metrics to analyze departmental KPIs
Seniority
Individual Contributor
