Supervisor, Customer Service
Core
Lead a team of customer service representatives to manage orders, resolve issues, and ensure service excellence for a global scientific community.
Role type
Customer Service Supervisor
Builds
Customer service operations and order management processes
Domain
Life Sciences / Scientific Instruments
Required skills
People management, Team development, Analytical problem-solving, ERP systems (SAP, Oracle), Process improvement, Project management, KPI tracking, Stakeholder relationship building
Preferred skills
Advanced degree, Business or Science background, Continuous improvement methodologies, Business acumen
Technologies
SAP, Oracle, Microsoft Office
Responsibilities
Oversee customer interactions from order processing to issue resolution, Guide customer service representatives to deliver exceptional experiences, Ensure effective order management and operational goals, Drive operational efficiency and continuous improvement, Build relationships with internal and external stakeholders, Track performance metrics and KPIs
Seniority
Mid-level, hands-on IC