Sr Service Support Representative
Core
Senior Service Operation Specialist managing instrument repair workflows, scheduling, and customer communication for Analytical, Laboratory, Environmental, and Life Science instruments.
Role type
Senior Service Operations Specialist
Builds
Instrument service jobs and repair schedules
Domain
Life Sciences / Laboratory Equipment / Environmental Services
Deliverable
client delivery
Required skills
Customer relationship management, Service order dispatching, Billing and invoicing, CRM proficiency, Conflict resolution, Process coordination
Preferred skills
Bachelor's degree, 4+ years customer service experience, Microsoft products expertise, Salesforce experience
Technologies
Salesforce, Microsoft Office, ERPs
Responsibilities
Answer customer enquiries via telephone and Salesforce, Dispatch and schedule service orders for engineers, Liaise between customers and engineers regarding job status, Monitor service levels and proactively address compliance risks, Process daily invoicing and disputed credits
Seniority
Senior, hands-on IC