Sr Customer Service Representative – Complaint Team
Core
Manage the process for enquiries and complaints to resolution, handling sophisticated customer requirements and maintaining daily service reports.
Role type
Senior Customer Service Representative (Complaints)
Builds
Customer support workflows and complaint resolution outcomes
Domain
Life Sciences / Healthcare / Chemicals
Deliverable
dashboards & analysis
Required skills
Complaint management, Customer service, Microsoft Office, ERP systems, Written communication, Verbal communication, Task management, Organization, Multitasking, Problem solving
Preferred skills
Oracle, SAP, Complaint management knowledge, European languages
Technologies
Microsoft Office, Oracle, SAP
Responsibilities
Manage enquiries and complaints to resolution, Deal with sophisticated customer requirements, Maintain daily customer service reports, Manage all submitted written complaints, Develop and review training materials, Manage workload and provide cross-regional support
Seniority
Senior, hands-on IC