Customer Service Representative
Core
Provide exceptional customer support for external customers and internal stakeholders regarding administration, order management, quotations, and master data.
Role type
Customer Service Representative (Shared Service Center)
Builds
Customer support responses and operational data management
Domain
Business Operations / Shared Services
Deliverable
dashboards & analysis
Required skills
Customer support, order management, CRM systems, data accuracy, problem-solving, multitasking, Microsoft Office, written communication, verbal communication, prioritization, judgment, diplomacy, organizational skills
Responsibilities
Process and follow up customer requests in administration, order management, quotations, and master data; Liaise with partner functions (sales, commercial, distribution, finance) to resolve issues; Maintain daily customer service reports; Meet daily/weekly/monthly key performance indicator metrics; Participate in cross-training and cross-support activities as required; Solve system issues and maintain data quality.
