Customer Service Representative
Core
Provide exceptional customer support for external and internal clients regarding invoicing, administration, order management, quotations, and master data within a Shared Service Center.
Role type
Customer Service Representative (SSC)
Builds
Customer support processes and data accuracy for global clients
Domain
Business Operations / Shared Services
Deliverable
client delivery
Required skills
Customer service, invoicing, order management, data accuracy, CRM systems, Microsoft Office, problem-solving, multitasking, written and verbal communication
Preferred skills
ERP systems, cross-training, process improvement
Responsibilities
Handle customer requests and partner concerns, process invoices and orders, maintain data accuracy in CRM systems, meet KPI metrics, develop training materials, collaborate with sales and finance teams
Seniority
Individual Contributor, 2-3 years experience