Customer Service Specialist
Core
Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits, and service complaints to ensure accurate and efficient working procedures.
Role type
Customer Service Specialist
Builds
Order handling, invoicing, and supply chain processes for the Marine and Protective segments
Domain
Coatings industry (Marine, Protective, Powder, Decorative)
Deliverable
client delivery
Required skills
invoicing, order handling, supply chain coordination, service complaint management, stakeholder communication, planning, time management, prioritization, information retrieval, creative problem solving
Preferred skills
previous customer service experience, advanced listening, empathy, cultural awareness, adaptability, proactive innovation
Technologies
IFS (auto price cards, quotations, order handling), Jotun policies
Responsibilities
Process orders, invoices, and credits; track and trace outstanding open orders; handle service complaints and return material authorizations; maintain group email inbox; coordinate with Sales, Technical, Finance, Production, and Supply Chain
Seniority
Individual Contributor
