Customer Service Representative
Core
Sr Customer Service Administrator managing customer relationships, orders, contracts, tenders, and shipments for Thermo Fisher Scientific's global scientific solutions.
Role type
Sr Customer Service Administrator
Builds
Order fulfillment, contract administration, and tender processing for scientific/healthcare customers
Domain
Life Sciences / Healthcare / Scientific Instruments
Deliverable
client delivery
Required skills
Contract administration, Tender/bid documentation, ERP systems (SAP, QAD), CRM platforms (Salesforce), Order management, Shipment coordination, GMP/ISO standards knowledge, Microsoft Office suite
Preferred skills
Business administration background, Pharmaceutical/healthcare industry experience, Process improvement mindset
Technologies
SAP, QAD, Salesforce, Microsoft Office
Responsibilities
Manage customer relationships and service delivery, Process orders and contracts, Handle tenders and quotations, Coordinate shipments and maintain documentation, Serve as liaison between customers, sales, and internal departments
Seniority
Mid-level, hands-on IC