Service Account Specialist
Core
Drive service revenue and bookings for Thermo Fisher Scientific's service portfolio, connectivity, and monitoring solutions by developing customer relationships and identifying business opportunities.
Role type
Service Sales Representative (Sales & Marketing)
Builds
Service contracts, connectivity and monitoring solutions, and service projects for research, clinical, and commercial production customers.
Domain
Life Sciences / Scientific Equipment / IoT / Connectivity
Required skills
Customer relationship development, sales pipeline management, commercial negotiation, technical aptitude for scientific equipment, project coordination, CRM proficiency, multilingual communication (Cantonese, English, Putonghua)
Preferred skills
Experience in laboratory/scientific equipment, IT/connectivity, field service, computer networking, IoT, or monitoring systems
Technologies
CRM systems, MS Office, IoT, monitoring systems
Responsibilities
Achieve planned growth for service revenue and bookings, develop and maintain strong customer relationships, identify new service business opportunities, execute sales plans and campaigns, prepare service proposals and quotations, coordinate customer-specific service projects, collaborate with Field Service and Service Operations teams, monitor market trends and competitive activities
Seniority
Entry-level to Junior (0–2 years experience preferred)