Service Account Manager
Core
Drive growth in calibration, repair, and service contracts for test and measurement equipment (Tektronix, Keithley, EA) in Malaysia.
Role type
Senior B2B Service Account Manager
Builds
Service contracts, calibration, repair, and multi-vendor service (MVS) business
Domain
Test and measurement equipment / Electronics manufacturing
Required skills
B2B sales, account management, contract negotiation, key account development, CRM forecasting, cross-functional collaboration
Preferred skills
Service contract experience, recurring revenue models, knowledge of Malaysian electronics/semiconductor/automotive markets, Mandarin
Technologies
CRM systems
Responsibilities
Own service sales targets and deliver revenue growth, convert on-demand customers to service contracts, develop joint account plans with commercial teams, act as main customer interface for quotations and contracts, collaborate with technical service teams for delivery, maintain sales funnel and forecasts
Seniority
Senior, hands-on IC