Senior Customer Service Administrator
Core
Senior Customer Service Administrator supporting EMEA Field Service Managers, Account managers, and finance teams with operational activities, service contract quoting, and billing processes.
Role type
Senior Customer Service Administrator (EMEA)
Builds
Service contract quotes, purchase orders, and billing records for external customers and internal teams.
Domain
Life Sciences / Healthcare / Environmental Safety
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
QAD ERP proficiency, service contract management, pricing calculation, invoicing and billing release, customer liaison, audit coordination, cross-team collaboration, process improvement, risk identification, multi-tasking under pressure
Preferred skills
German, French, or Italian language proficiency
Technologies
QAD, CORA, Outlook, Excel, Word, PowerPoint
Responsibilities
Drive timely service contract renewals; prepare accurate pricing for service contract quotes; support sales and field service managers with POS quoting; manage review of service contract tenders; organize alignment meetings for renewal status; process quotes and purchase orders into ERP; handle invoicing and billing release data; act as customer liaison for billing issues; reply to customer queries and archive communications; ensure SOX, Legal, and ISO compliance; implement and improve operational processes
Seniority
Senior, hands-on IC