Customer Service Representative – English & French
Core
Provide exceptional customer support, handling administration, order management, quotations, and master data maintenance for a global scientific company.
Role type
Customer Service Representative (Shared Services)
Builds
Customer service operations and data accuracy for Thermo Fisher Scientific
Domain
Life Sciences / Shared Services
Deliverable
client delivery
Required skills
English (B2), French (B2), ERP systems, CRM platforms, Microsoft Office, order management, data accuracy, problem-solving, stakeholder relationship management
Preferred skills
Business Administration or Science degree, experience in multinational shared service centers
Responsibilities
Handle customer inquiries and escalations, manage orders and quotations, maintain master data, collaborate with cross-functional teams, meet performance metrics and service level agreements
Seniority
Mid-level (2+ years experience)