Customer Service Representative – English & French
Core
Provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance.
Role type
Customer Service Representative (Shared Services)
Builds
Administrative and operational support for global customers
Domain
Life Sciences / Shared Services
Deliverable
client delivery
Required skills
English (B2), French (B2), order management, master data maintenance, ERP systems, CRM platforms, Microsoft Office, problem-solving, data accuracy
Preferred skills
Business Administration or Science background, experience in multinational shared service centers
Responsibilities
Handle customer escalations, manage quotations, maintain data accuracy, collaborate with cross-functional teams, meet performance metrics
Seniority
Individual Contributor, 2+ years experience
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