Customer Service Specialist
Core
Serve as the primary point of contact for customers throughout the full lifecycle, managing orders, deliveries, installations, invoicing, and ongoing support for Thermo Fisher Scientific Israel.
Role type
Customer Service Specialist (Operations)
Builds
Customer order fulfillment, delivery/installation coordination, and billing processes
Domain
Life Sciences / Healthcare / Scientific Instrumentation
Deliverable
client delivery
Required skills
Order processing, invoicing and billing support, CRM/ERP system management, multi-channel customer communication, project coordination, data accuracy
Preferred skills
Salesforce, SAP, life sciences industry experience
Responsibilities
Handle initial customer requests and provide timely support, process and track customer orders, coordinate deliveries and service visits, manage invoicing and payment inquiries, maintain customer data in CRM/ERP systems, escalate complex issues to internal stakeholders
Seniority
Mid-level, hands-on IC