Lead Customer Service Representative (AIG新子安オフィス）
Core
Handle customer inquiries and order fulfillment for analytical instruments and after-market consumables, ensuring accurate and timely communication between customers, sales, and logistics teams.
Role type
Senior Customer Service Representative (Supply Chain Operations)
Builds
Order-to-delivery processes for scientific instruments and consumables
Domain
Life Sciences / Scientific Instruments / Supply Chain
Deliverable
product features
Required skills
Order fulfillment, ERP system usage (SAP/Oracle), Microsoft Excel/Word, Japanese communication, process adherence, problem-solving
Preferred skills
SOP creation, process improvement, basic accounting/finance knowledge, English reading/writing
Technologies
SAP, Oracle E1, Microsoft Excel, Microsoft Word
Responsibilities
Respond to customer inquiries via phone/email/FAX, manage order-to-delivery workflows, provide accurate information to internal stakeholders, execute daily tasks per SOPs, identify inefficiencies and propose improvements, collaborate with team members and other departments
Seniority
Senior, hands-on IC