Italian Speaking Senior Customer Service Representative – Dispatch
Core
Senior Customer Service Representative handling dispatch and administrative support for internal partners and field engineering teams via email and phone.
Role type
Senior Customer Service Representative (Dispatch)
Builds
Internal support services for Thermo Fisher partners and field engineering teams
Domain
Life Sciences / Scientific Instruments
Deliverable
client delivery
Required skills
Italian (fluent), English (fluent), ticketing system management, quotation process handling, customer database management, equipment record maintenance, problem-solving, prioritization
Preferred skills
Bachelor's degree, Microsoft Office proficiency, additional European language knowledge
Technologies
C4S ticketing system, Microsoft Office
Responsibilities
Act as First Point of Contact for customers via email and phone, create and assign tickets, decide on correct path forward to address customer needs, participate in Request for Quotation process, document required information, manage inquiries and complaints to resolution, maintain customer databases, create and maintain equipment records, assess needs for change to increase productivity, collaborate with internal departments