Assistente de Servicios Administrativo II (Pesquisa Clínica)
Core
Sr Customer Service Administrator managing customer relationships, orders, contracts, and service delivery for scientific solutions.
Role type
Sr Customer Service Administrator
Builds
Customer service operations and administrative processes for scientific solutions
Domain
Life Sciences / Healthcare / Scientific Instruments
Deliverable
product features
Required skills
Customer relationship management, Order processing, Contract administration, Tender/bid documentation, ERP systems (SAP, QAD), CRM platforms (Salesforce), Microsoft Office suite, Clinical trial support, GMP/ISO standards knowledge
Preferred skills
Business administration background, Science background, Pharmaceutical/healthcare industry experience, Process improvement mindset
Technologies
SAP, QAD, Salesforce, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
Responsibilities
Manage customer relationships, Process orders and contracts, Handle tenders and quotations, Coordinate shipments, Maintain documentation, Support clinical trials
Seniority
Senior, hands-on IC