Sr Customer Service Representative - German Speaking
Core
Sr Customer Service Representative supporting clients in administration, order management, quotations, and master data at a Shared Service Center.
Role type
Senior Customer Service Representative (SSC)
Builds
Customer support and operational processes for life sciences clients
Domain
Life Sciences / Shared Services
Deliverable
client delivery
Required skills
German (C1), customer service, order management, CRM systems, data accuracy, stakeholder liaison, KPI management, process adherence
Preferred skills
ERP systems, training material development, cross-functional collaboration
Technologies
Microsoft Office, CRM systems, ERP systems
Responsibilities
Manage complex customer requests and escalations; process orders, quotations, and master data; liaise with sales, commercial, and finance teams; maintain data accuracy in CRM systems; meet daily/weekly/monthly KPIs; develop and review training materials.
Seniority
Senior, hands-on IC