Customer Service Specialist I - Uppsala Sweden
Core
Process orders, manage customer accounts, and resolve inquiries for Olink's proteomics products to ensure exceptional customer experience.
Role type
Customer Service Specialist
Builds
Customer support operations for Olink's protein biomarker discovery solutions
Domain
Life Sciences / Proteomics
Deliverable
client delivery
Required skills
Order processing, account management, inquiry resolution, ERP system usage, Salesforce proficiency, English communication
Preferred skills
Life Sciences industry experience, process improvement
Technologies
Salesforce, ERP systems
Responsibilities
Process orders and maintain customer account information, answer inbound calls and triage inquiries, investigate complaints and collaborate with teams for resolution, monitor customer feedback and report details, communicate order/delivery/invoicing status to customers and managers, identify opportunities for process improvement
