Customer Service Specialist I
Core
Support the quote-to-cash process and end-to-end service call creation for parts, consumables, and system orders in a global commercial operations center.
Role type
Senior Customer Service Specialist (Quote-to-Cash & Service Operations)
Builds
Operational continuity for global business operations across multiple time zones
Domain
Life Sciences / Scientific Instruments / Commercial Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quote-to-order and order-to-cash process management, ERP and CRM system proficiency, invoice and portal management, master data maintenance, service call lifecycle management, exception handling, CRM data management, workflow coordination
Preferred skills
Coaching lower band positions, continuous improvement initiatives, system testing
Technologies
ERP systems, CRM tools, Microsoft Office (Outlook, Excel, Word, PowerPoint)
Responsibilities
Create quotes and process parts orders, manage end-to-end service calls including pre-sales and warranty activities, execute invoice and portal management, maintain master data accuracy, coordinate service inquiries and contract creation, support CRM changes and approvals
Seniority
Senior, hands-on IC with supervision