MSD Customer Service Specialist
Core
Sales and service support operations specialist managing customer relationships, sales administration, and general administrative tasks for internal and external customers.
Role type
Sales and service support operations specialist
Builds
Sales estimates, orders, parts delivery arrangements, billing, and accounts receivable collections
Domain
Medical devices / Healthcare services
Deliverable
product features
Required skills
Sales administration, master data management, billing and invoicing, accounts receivable collection, project participation, compliance adherence (SOX, Legal), Microsoft Office proficiency, business-level English communication
Preferred skills
Adaptability in dynamic environments, multi-tasking accuracy, initiative
Technologies
Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Manage customer, device, and engineer master data on core internal systems; Create estimates, process orders, arrange parts delivery, and handle accounting for parts sales and service repair requests; Prepare and issue sales contracts, estimates, invoices, purchase orders, and payment applications; Manage service level arrangements and billing based on maintenance contracts and on-call conditions; Collect accounts receivable; Participate in business improvement projects; Support engineers; Ensure compliance with internal policies (SOX, Legal)
Seniority
Mid-level, hands-on IC