Customer Service Representative - AMS Work Order Processing
Core
Process AMS work orders, dispatch internal and third-party services, and handle technical queries to support field engineering and partners.
Role type
Customer Service Representative (Work Order Processing)
Builds
Internal support for field engineering teams and Thermo Fisher partners
Domain
Life Sciences / Asset Management Services
Deliverable
client delivery
Required skills
Work order administration, dispatching services, scheduling third-party providers, DMR handling/invoicing, database maintenance, technical query resolution, process improvement, Microsoft Office (Outlook, Excel), prioritization, problem-solving
Preferred skills
SAP/ERP experience, German or French language proficiency, Bachelor's degree
Responsibilities
Manage work order creation and follow-up in the system, dispatch and schedule third-party services, monitor service requests and work orders, handle DMR and invoicing activities, maintain database quality, act as first point of contact for technical queries via email and phone, implement process improvement initiatives