Back Office Agent
Core
Managing IT service requests, dispatching technicians, and coordinating customer support for third-party products across the EMEA region.
Role type
Back Office Agent (IT Service Desk)
Builds
IT service operations and customer support workflows
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Ticketing system management, MS Office, procedural compliance, data accuracy, internal coordination
Preferred skills
Customer orientation, proactive problem solving, multitasking, flexibility
Technologies
Ticketing systems, MS Office
Responsibilities
Dispatching emails and tickets, reassigning tickets for follow-up, creating workload reports, tracking customer feedback, handling authorization and repair requests, escalating internal tickets, coordinating service requests for VIP customers and projects
Seniority
Entry-level / Individual Contributor
