Customer Service Representative II - Master Data, Address Book
Core
Provide customer support throughout the service lifecycle, handling inquiries, processing orders, managing quotations, and maintaining customer data.
Role type
Customer Service Representative II (Master Data/Address Book)
Builds
Customer data integrity, order fulfillment, and accurate quotations for internal and external customers.
Domain
Life Sciences / Scientific Instruments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Data entry accuracy, problem-solving, multitasking, written and verbal communication, organizational skills, judgment and diplomacy, Microsoft Office proficiency
Preferred skills
Experience in SSC/multinational environments, Oracle or SAP experience
Technologies
ERP systems, CRM systems, Microsoft Office
Responsibilities
Create and modify customer accounts, process orders and track shipments, maintain daily customer service reports, assess customer requirements for accurate quotes, adhere to SOPs and SLAs
Seniority
Entry to Mid-level, individual contributor
