Field Service Engineer, Global Service and Support (Dae-Jeon)
Core
Deliver high-quality field service support for Bio and Genetic Sciences instruments at customer sites in Daejeon, including installation, maintenance, repair, and calibration.
Role type
Field Service Engineer (Life Sciences Instruments)
Builds
Sequencing, PCR/qPCR, optical analysis, and other molecular biology platforms
Domain
Life Sciences / Biotechnology / Molecular Biology
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, software troubleshooting, system performance diagnosis, preventive maintenance, calibration, installation, technical documentation, independent work management, travel management
Preferred skills
Molecular biology workflows knowledge, service management systems proficiency, CRM tools usage, remote diagnostic platforms experience, commercial awareness
Technologies
Sequencers, PCR/qPCR systems, optical analysis instruments
Responsibilities
Perform installation, preventive maintenance, troubleshooting, repair, and calibration for molecular biology instruments; Diagnose hardware, software, and system performance issues; Provide on-site and remote technical support; Document service activities and manage work orders; Collaborate with cross-functional teams to resolve complex cases.
Seniority
Mid-level, hands-on IC