Senior Order Support Specialist (German-speaking)
Core
Provide exceptional customer support for external customers and internal stakeholders in administration, order management, quotations, and master data within a Shared Service Center.
Role type
Senior Customer Service Representative (German-speaking)
Builds
Order management processes and customer service experiences for life sciences clients
Domain
Life Sciences / Shared Services
Deliverable
client delivery
Required skills
Full professional proficiency in English and German, order management, CRM systems, data accuracy, problem-solving, multitasking, Microsoft Office
Preferred skills
ERP systems experience, cross-training in other CS teams
Technologies
CRM systems, ERP systems, Microsoft Office
Responsibilities
Manage complex customer requirements and escalations, process orders and quotations, maintain master data accuracy, liaise with partner functions (sales, finance), develop and review training materials, meet KPI metrics
Seniority
Mid-level (2-3 years experience required)