Senior Order Support Specialist (German-speaking)
Core
Provide exceptional customer support for external clients and internal stakeholders in administration, order management, quotations, and master data within a Shared Service Center.
Role type
Senior Customer Service Representative (Order Support)
Builds
Order lifecycle support and data accuracy for Thermo Fisher Scientific clients
Domain
Life Sciences / Scientific Instruments
Deliverable
client delivery
Required skills
Order management, CRM systems, ERP systems, data accuracy, escalation management, cross-functional liaison, process adherence, training material development, report analysis, workload prioritization
Preferred skills
Microsoft Office, system troubleshooting, cross-training adaptability
Technologies
CRM systems, ERP systems, Microsoft Office
Responsibilities
Manage complex customer requests and escalations; maintain high data accuracy in order and master data systems; liaise with sales, commercial, distribution, and finance teams; develop and review training materials; meet daily/weekly/monthly KPI metrics; participate in cross-training and cross-support activities.
Seniority
Mid-level, hands-on IC