Sr. Customer Service Representative
Core
Support the quote-to-cash process and end-to-end service call creation for parts, consumables, and system orders in the life sciences industry.
Role type
Senior Customer Service Representative (Back-office Operations)
Builds
Quote-to-cash workflows, service call records, warranty contracts, and billing portals for global commercial operations.
Domain
Life Sciences / Scientific Instruments / B2B Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quote-to-cash process management, Order-to-cash execution, Service call lifecycle management, Warranty administration, Master data maintenance, CRM system proficiency, ERP system navigation, Invoice and portal management, Exception handling (credit rebills/corrections), Cross-functional coordination
Preferred skills
Experience with life sciences or scientific instrument sales processes, Familiarity with technical deviation authority workflows, Knowledge of Point-of-Sale order processing, PPI initiative participation
Technologies
ERP systems, CRM tools, Microsoft Office (Outlook, Excel, Word, PowerPoint)
Responsibilities
Create quotes and process parts orders, Manage service calls from pre-sales to warranty activities, Execute billing and invoice management, Maintain install base master data, Coordinate service inquiries and warranty reports, Provide sales support and CRM updates
Seniority
Mid-level (3-5 years experience), Hands-on IC