Global Technology Support - Engineer II
Core
Maintaining and optimizing global technology infrastructure while providing hands-on technical support and project work to ensure seamless operations.
Role type
Global Technology Support Engineer II
Builds
Digital transformation initiatives and seamless IT operations
Domain
Enterprise IT / Infrastructure
Deliverable
infrastructure
Required skills
Windows/Mac OS administration, Active Directory, hardware/software/network troubleshooting, IT Service Management (ServiceNow), PC/laptop deployment and imaging, network protocols and security, vendor management, physical equipment handling
Preferred skills
ITIL certification, Computer Science/IT/Engineering degree
Technologies
Windows, Mac, Active Directory, ServiceNow, Microsoft 365, VPN, wireless networking
Responsibilities
Resolve complex technical issues, manage endpoint and infrastructure support, deploy and configure PCs/laptops, provide smart-hands support in server rooms and labs, maintain documentation and knowledge base, coordinate with vendors
Seniority
Mid-level, hands-on IC
