Supervisor, Field Service (Chromatography/Mass Spec)
Core
Lead field service support, customer relationship management, and team mentorship for Chromatography/Mass Spec instruments to ensure customer satisfaction and high-quality results.
Role type
Field Service Supervisor (Instrumentation)
Builds
Service solutions for lab instruments and equipment
Domain
Life Sciences / Analytical Instrumentation
Deliverable
client delivery
Required skills
Team management, customer relationship management, technical troubleshooting coordination, inventory management, schedule tracking, quality reporting, administrative oversight
Preferred skills
Team development, colleague mentoring
Technologies
Chromatography systems, Mass Spectrometry systems, instrument performance reports, diagnostic reports
Responsibilities
Manage and develop a team of highly skilled engineers, facilitate and strengthen customer satisfaction, maintain team schedule and track service calls, coordinate problem resolution with factory engineering and customer service, report technical problems and trends, assure timely completion of quality training and service reports.
Seniority
Senior, hands-on IC with team leadership