Field Service Engineer
Core
On-site technical support, installation, maintenance, and repair of Agilent analytical instruments (HPLC, GC, HSS, valves) for customers in Pharma and Food industries.
Role type
Field Service Engineer (Analytical Instruments)
Builds
Operational uptime and performance of analytical instrumentation for pharma and food clients
Domain
Life Sciences / Analytical Chemistry / Instrumentation
Deliverable
physical/clinical work
Required skills
HPLC system handling, GC system handling, HSS system handling, valve system maintenance, on-site installation, preventive maintenance, hardware repair, software troubleshooting, customer training delivery, project coordination
Preferred skills
Key account management, method/technology transfer troubleshooting, internal team training, lead qualification, third-party product knowledge
Technologies
HPLC, GC, HSS, TOGA, Agilent analytical instruments
Responsibilities
Install and optimize hardware/software/network products at customer sites; Diagnose and resolve product performance problems; Perform maintenance and repair services; Advise customers on preventive maintenance; Respond to potential equipment issues to prevent business interruption; Deliver technical training to customers and internal teams; Calibrate equipment on-site for large volume customers; Manage product escalations with internal teams
Seniority
Mid-Senior, hands-on IC