Field Service Engineer
Core
On-site installation, implementation, maintenance, and repair of analytical instrumentation (GC/HPLC/MS) and multi-vendor systems solutions for customers.
Role type
Field Service Engineer (Analytical Instruments)
Builds
Fully integrated solutions including peripherals, communications, and applications software for life sciences customers
Domain
Life Sciences / Analytical Chemistry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instrument maintenance and repair, troubleshooting performance issues, method development expertise (GC/HPLC/UHPLC/MS), calibration, preventive maintenance planning, internal technical training delivery, lead qualification
Preferred skills
Experience with Agilent solutions, knowledge of third-party products
Technologies
GC, HPLC, UHPLC, MS, operating systems, networking products
Responsibilities
Install and optimize hardware/software/network configurations at customer sites, diagnose and resolve product performance problems, perform maintenance and repair services, advise customers on preventive maintenance, respond proactively to potential equipment issues, deliver integrated solutions, manage product escalations, conduct internal technical training and seminars, calibrate equipment on-site, qualify leads
Seniority
Individual Contributor, Field Level