Customer Service Specialist I
Core
Provides internal support to Thermo Fisher partners and the field engineering team by managing high-volume administrative duties, training team members, and resolving inquiries.
Role type
Customer Service Specialist I (Back-office support)
Builds
Internal support services for partners and field engineering teams
Domain
Life Sciences / Industrial Sciences (Thermo Fisher Scientific)
Deliverable
client delivery
Required skills
Microsoft Office proficiency, database maintenance, training material creation, process improvement, problem-solving, prioritization, financial closing date understanding
Preferred skills
SAP, C4S, Genesis, ServiceNow experience, SME experience, European language knowledge (French, Italian, German)
Responsibilities
Train team members on processes and systems, update and maintain databases, create training materials, resolve customer inquiries and complaints, support team leader in people management and project tasks, strengthen intercompany relations
Seniority
Individual Contributor, 3+ years experience preferred