Team Leader
Core
Lead a global Customer Support Center team managing order management, quotations, and administration across multiple shifts to ensure seamless customer experience.
Role type
Senior Team Leader, Customer Support Operations
Builds
Order management processes, customer service solutions, and team performance metrics
Domain
Life Sciences / Healthcare / Customer Support
Deliverable
Dashboards & analysis
Required skills
Team leadership, order management, process improvement, KPI management, cross-functional collaboration, performance management, problem-solving, shift management
Preferred skills
Quality management, SAP, Salesforce
Responsibilities
Oversee daily operations of a 22-hour shift team, handle escalated customer issues, drive KPIs and process improvements, administer performance reviews, lead cross-functional projects
Seniority
Senior, hands-on IC with team management