Operations Manager
Core
Lead operations for customer experience teams, ensuring KPIs are met and employees reach their potential while solving business problems through innovation.
Role type
Operations Manager (Customer Experience)
Builds
Customer experience solutions for technology clients in social media, e-commerce, gaming, streaming, and FinTech.
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
KPI management, team leadership, employee development, data analysis, multitasking, cross-functional communication, cultural awareness, target delivery
Preferred skills
Experience with customer experience operations systems, empathy, ability to work in fast-paced environments
Responsibilities
Manage department KPIs, develop employee growth plans, lead and mentor teams, analyze data and situations, build trust with employees, coordinate with clients and teammates
Seniority
Mid-level Manager