Team Leader Operations
Core
Lead and manage operational activities for IELTS operations, ensuring high service quality, process efficiency, and compliance standards while mentoring team members.
Role type
Team Leader, Operations (Shared Services)
Builds
Operational support for IELTS exams and English language services
Domain
Education / Language Testing / Customer Support
Required skills
Team leadership, shift planning, workforce management, SOP creation, quality monitoring, incident management, security compliance, reporting, stakeholder coordination
Preferred skills
Logical analysis, continuous improvement, employee engagement, training delivery
Technologies
MS Excel, reporting tools, operational tools
Responsibilities
Supervise and manage day-to-day operational functions, create and maintain SOPs and knowledge articles, monitor service quality and conduct evaluations, manage team performance and attendance, ensure information security compliance, prepare reports and dashboards
Seniority
Team Leader, hands-on management
