Senior Customer Service
On-site
Core
Lead and oversee daily Customer Service operations, managing complex customer accounts and the end-to-end Order-to-Cash process.
Role type
Senior Customer Service Team Lead
Builds
Order fulfillment, invoicing, and shipping documentation
Domain
Life Sciences / Healthcare / Chemicals
Deliverable
product features
Required skills
Order management, customer escalations, root cause analysis, cross-functional coordination, financial compliance, process improvement, reporting, SAP proficiency
Preferred skills
Bachelor's Degree in Business or Supply Chain, 5+ years experience, project management
Responsibilities
Lead OTC operations, manage order backlog and fulfillment, resolve escalated customer issues, coordinate with Sales/Finance/Supply Chain, manage credit and compliance matters, drive process improvements
Seniority
Senior, hands-on IC