Clinic Patient Access Representative
Core
Schedules patient appointments and serves as a liaison for billing and service inquiries within a clinic setting.
Role type
Clinic Patient Access Representative
Builds
Patient appointment schedules and billing resolution workflows
Domain
Healthcare / Medical Administration
Deliverable
product features
Required skills
Medical terminology, Appointment scheduling, Patient account management, Billing inquiry resolution, Call handling, Documentation
Preferred skills
Electronic medical record (EMR) scheduling experience, Medical Reception training
Responsibilities
Schedule appointments for services in or outside the system, Process incoming calls regarding billing issues, Assist with patient account adjustments and insurance updates, Provide first resolution for patient complaints, Coordinate other services and medical records, Document all patient contacts