Customer Experience Representative Associate
Core
Provide patient access to systemwide services, assist patients and the public with healthcare navigation, and perform scheduling and phone support.
Role type
Customer Experience Representative Associate
Builds
Patient access to systemwide services and healthcare navigation
Domain
Healthcare
Deliverable
dashboards & analysis
Required skills
Active listening, telephone etiquette, problem solving, data entry accuracy, system navigation
Preferred skills
Healthcare setting experience, healthcare scheduling experience, customer service experience
Technologies
Electronic medical record systems, digital platform tools, multi-phone systems
Responsibilities
Provide patient access to systemwide services, assist patients and clinical professionals with healthcare services, perform scheduling and phone support, ensure accurate data collection entries, operate multi-phone systems
Seniority
Entry-level, hands-on IC