Manager, Operations
Core
Bridge between Athena Members and their Executive Partners, managing partnerships, resolving conflicts, and leading a team of 10-15 Executive Partners.
Role type
Senior Operations Manager (People & Client Success)
Builds
Infrastructure for Executive Partner-Member partnerships and team performance
Domain
Leadership coaching / Executive support services
Deliverable
client delivery
Required skills
Operations management, People management, Conflict resolution, Client relationship management, Strategic thinking, Performance management, Coaching, Root cause analysis, Cross-cultural communication
Preferred skills
MBA, Experience with American stakeholders, Night shift adaptability
Technologies
None stated
Responsibilities
Build and maintain exceptional partnerships with members and Executive Partners; Resolve conflicts and manage escalations; Lead, coach, and develop a team of 10-15 Executive Partners; Optimize processes and drive continuous improvement globally.
