Bilingual CMO Enrolment Officer
Core
Manage high-quality Cash Management Onboarding experiences for new and existing clients across RBC Express, RBC Edge, and other platforms, balancing due diligence with exceptional client service.
Role type
Bilingual CMO Enrolment Officer
Builds
End-to-end onboarding of Cash Management product solutions
Domain
Financial Services / Cash Management
Deliverable
client delivery
Required skills
Bilingual French and English, Customer service, Due diligence, Document verification, Project management, Analytical thinking, Critical thinking, Attention to detail, Client focus, Revenue leakage prevention
Preferred skills
Building client relationships, Knowledge of RBC tools/applications
Technologies
BCRMS, RBC tools/applications
Responsibilities
Process and manage Cash Management Onboarding requests across multiple queues, Lead coordinated implementation by engaging Product Specialists and internal service partners, Maintain service excellence through meticulous accuracy and thorough due diligence, Ensure 100 percent accuracy when inputting BCRMS billing upon service enrolment, Uphold RBC's standards and compliance with privacy regulations, Share responsibility for customer satisfaction within the Cash Management team
