Customer Onboarding Operator
Core
Guide clients through the onboarding process, assist with documentation and verification, and support AML quality control.
Role type
Customer Onboarding Operator
Builds
Client verification and onboarding workflows
Domain
Financial services / AML compliance
Deliverable
client delivery
Required skills
Client communication, documentation handling, AML review, quality control, ticket management, system data entry, problem-solving, self-learning
Preferred skills
Academic degree
Technologies
Internal client verification systems
Responsibilities
Contact clients by phone to guide them through onboarding, assist with documentation and verification steps, handle escalated AML review queues, escalate screening matches to MLROs, handle incoming support tickets, perform routine quality control checks on Client Verification teams
Seniority
Individual Contributor