Bilingual Operations Associate, Risk
Core
Manage initial customer onboarding, collect documentation for compliance verification, and act as a final decision-maker for approving new customers onto the Float platform.
Role type
Operations Associate (Compliance & Risk)
Builds
Customer onboarding workflows and compliance verification processes for a financial operating system (via careerplan.io/jobs/8083d9e0-3243-4a4d-925a-7d29beb8f9fb-bilingual-operations-associate-risk-at-float)
Domain
Financial services / B2B SaaS
Required skills
KYB/KYC compliance processing, stakeholder management, data analysis, critical thinking, prioritization, written communication
Preferred skills
Financial services industry experience, B2B SaaS experience, startup environment experience, knowledge of internal tooling (Zendesk, Retool, Persona, Trulioo, Slack)
Technologies
Zendesk, Retool, Persona, Trulioo, Slack
Responsibilities
Execute customer onboarding and maintain SLAs, acquire information for compliance verification, process KYB/KYC applications, collaborate with Risk and Revenue teams, track and analyze core metrics for process improvements
Seniority
Individual Contributor, early career (1+ years experience)