Client Experience Specialist, New Construction
Core
Onboard and educate home builders on Zillow's New Construction products, manage a book of business, and resolve post-launch issues.
Role type
Client Experience Specialist (Account Services)
Builds
New Construction advertising listings and display products for home builders
Domain
Real Estate / Online Advertising
Deliverable
client delivery
Required skills
customer service, Salesforce (Lightning), time management, problem solving, written communication, phone communication, in-person communication, self-driven work, attention to detail
Preferred skills
online advertising sales experience, travel to company retreats
Technologies
Salesforce (Lightning), Gmail, Google Drive
Responsibilities
Onboard new home builder clients, resolve post-launch issues, educate clients on content capture, partner with sales to set advertisers up for success, manage a team book of business across the advertising lifecycle
Seniority
Mid-level (3+ years experience)