Contingent Workforce Operations & Systems Analyst
Core
Operational engine for Zillow's Contingent Workforce Program, managing workflows, escalations, and system configurations to ensure seamless execution for hiring managers and contingent workers.
Role type
Senior Contingent Workforce Operations & Systems Analyst
Builds
Scalable, consistent workflows and system configurations for the Contingent Workforce Program across regions.
Domain
Real Estate / Contingent Workforce Management / HR Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Vendor Management System (VMS) management, Workday lifecycle process configuration, system integration troubleshooting, workflow optimization, process documentation, Jira project management, cross-functional coordination, data integrity monitoring, compliance adherence, requirement translation
Preferred skills
Experience with Beeline, global or matrixed org experience, contingent worker lifecycle expertise (onboarding, extensions, conversions, offboarding)
Technologies
Beeline, Workday, Jira
Responsibilities
Support and improve contingent workforce workflows by identifying gaps and driving updates across Beeline and Workday; Act as a Tier 2/3 escalation point for complex operational and system issues; Monitor workflow performance and data integrity across the Beeline to Workday integration; Translate business requirements into actionable inputs for system and workflow updates; Identify opportunities to streamline processes and reduce friction across the contingent worker lifecycle; Support execution of operational initiatives including vendor workflow updates and compliance changes; Maintain clear, audit-ready process documentation; Partner with leadership, MSP, and cross-functional teams to align business needs with systems and processes
Seniority
Senior, hands-on IC