Manager - Rentals Collections
Core
Lead a team of collections professionals to drive end-to-end B2B collections activity, minimizing overdue balances and improving payment performance for Zillow's real estate platform.
Role type
Manager, B2B Collections
Builds
Collections operations and cash flow optimization for Zillow's B2B revenue streams
Domain
Real Estate / Financial Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B credit and collections strategy, team leadership and performance management, accounts receivable and cash application expertise, BPO/vendor relationship management, credit policy enforcement, data analytics and reporting, process automation and workflow design
Preferred skills
Experience with AI tools for process automation, customer negotiation and issue resolution
Technologies
Zuora, HighRadius, Salesforce, Workday, Oracle, SAP, Excel, Google Sheets
Responsibilities
Lead, coach, and develop a high-performing collections team; Drive quarterly reductions in past-due AR balances and improvements in days-to-pay; Own end-to-end collections operations including account management and quality control; Lead onboarding, training, and implementation for BPO partners; Maintain and enforce the corporate credit policy; Collaborate cross-functionally with Finance, Accounting, Sales, and Customer Success; Identify and implement automation and system enhancements
Seniority
Manager, hands-on leadership
