IT Support Specialist
Core
Provide end-user IT support by troubleshooting hardware and software issues, managing devices, and maintaining network connectivity in a depot setting.
Role type
IT Support Specialist (Help Desk)
Builds
Desktop, laptop, and tablet PCs with required programs, Wi-Fi access, and VPN configuration
Domain
Enterprise IT Support / Logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 troubleshooting, Active Directory administration, Microsoft 365 administration, LAN/Wi-Fi networking, barcode scanner setup, smartphone configuration (iOS/Android), printer management, asset tracking
Preferred skills
Linux/Unix familiarity, warehouse technology experience
Technologies
Active Directory, Android, Hardware Support, Linux, Microsoft 365, Network, Unix, VPN, Windows, Office 365, LAN
Responsibilities
Troubleshoot issues over phone, in person, and in a depot setting; repair and adjust hardware and software to minimize downtime; update internal ticketing software in real time; configure MFPs, label printers, and barcode scanners; collaborate with engineers on project-based work; handle customer support issues including website-related concerns and EDI interfaces