Senior Incident Manager
Core
Lead critical incident response for AI data center infrastructure, coordinating rapid resolution of service-impacting events across GPU clusters, networking, and operations.
Role type
Senior Incident Manager (Infrastructure Reliability)
Builds
High-availability AI cloud infrastructure serving researchers, enterprises, and hyperscalers
Domain
AI Cloud Infrastructure / Data Center Operations
Deliverable
production ML models | infrastructure
Required skills
Incident command & leadership, root cause analysis, cross-team coordination, crisis communication, operational decision making, infrastructure reliability, ITIL/SRE frameworks, incident tracking tools (PagerDuty, ServiceNow, Jira, Datadog, Prometheus/Grafana)
Preferred skills
AI/HPC infrastructure operations, SRE background, high-density GPU environment experience, hyperscale/colocation data center experience, Incident Command System (ICS) knowledge
Technologies
GPU clusters, InfiniBand networks, NVIDIA clusters, networking and storage infrastructure, cloud/hybrid platforms
Responsibilities
Lead SEV-1/SEV-2 incident response and serve as Incident Commander, coordinate engineering/networking/facilities/vendor teams during outages, conduct post-incident reviews and root cause analysis, track incident metrics (MTTR, MTTD), improve response processes and tooling, maintain incident documentation and playbooks, provide executive-level incident summaries
Seniority
Senior, hands-on IC
