Senior AWS Connect Engineer
Core
Design, implement, and operate an AI-enabled omnichannel contact center on AWS for government customer service.
Role type
Senior IC AWS Connect Engineer
Builds
Voice and chat service delivery environments, contact flows, IVR workflows, and omnichannel integrations
Domain
Government services / Cloud contact center engineering
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Amazon Connect, AWS Lambda, AWS architecture, networking, Salesforce integration, Amazon Lex, security controls, operational dashboards, CI/CD, infrastructure as code
Preferred skills
AWS Solutions Architect Professional, Advanced Networking, FedRAMP Moderate support, legacy CCaaS migration, government customer service background
Technologies
AWS Lambda, Amazon Connect, Amazon Lex, Salesforce, CloudWatch, SNS, DynamoDB, S3, IAM, KMS, Terraform, Python
Responsibilities
Design and implement Amazon Connect environments for voice and chat; build and maintain contact flows, IVR workflows, and routing logic; integrate Amazon Connect with Amazon Lex, AWS Lambda, and Salesforce; develop operational dashboards and analytics; apply security controls aligned with FedRAMP; collaborate on migration from legacy contact-center tools
Seniority
Senior, hands-on IC
