Technicien TI
Core
Providing on-site and remote user support for computer hardware, software, and telecommunication devices for Groupe Maurice and its residences.
Role type
IT Technician (User Support)
Builds
IT support services for end-users
Domain
IT Services / Telecommunications
Deliverable
client delivery
Required skills
computer hardware installation, software installation, telecommunication device troubleshooting, customer service management system usage, incident resolution coordination
Preferred skills
vehicle ownership, valid driver's license, occasional travel capability
Technologies
office tools, computer hardware, telephone equipment
Responsibilities
Address user support requests for hardware, software, and telecommunication devices; Provide user assistance in person and remotely; Track requests and document interventions; Contact service providers for incident resolution; Install computer hardware and software per standards
Seniority
Mid-level, hands-on IC
