ServiceNow Architect
Core
Lead end-to-end ServiceNow solution architecture for complex enterprise programs, advising on platform strategy, roadmap, and governance.
Role type
Senior ServiceNow Architect (Strategy & Delivery)
Builds
Scalable, secure, and maintainable ServiceNow solutions across ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, and integrations.
Domain
Enterprise IT / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
ServiceNow platform architecture, governance, integrations, CMDB, security, application design, large-scale implementation leadership, executive communication, stakeholder management, team leadership, solution design review, upgrade impact analysis
Preferred skills
Pre-sales support, client workshop facilitation, design authority sessions, executive briefing
Technologies
ServiceNow, CMDB, ITSM, Security
Responsibilities
Lead end-to-end ServiceNow solution architecture across complex enterprise programs; advise clients on platform strategy, roadmap planning, governance, and implementation best practices; present recommendations to executive and technical stakeholders; lead and mentor cross-functional ServiceNow teams; ensure solutions are scalable, maintainable, secure, and aligned with best practices; provide architectural oversight across multiple modules and integrations; review solution designs, data models, and technical debt.
